Frequently Asked Questions
To open a new trading account, click the "Sign Up" button on our website, fill out the registration form, and verify your email to access the client dashboard.
Yes, you can open multiple trading accounts for different strategies or asset classes. Log in to your client portal and select "Open a New Account."
You will need to provide a valid government-issued ID (passport, driver's license) and a recent utility bill or bank statement for address verification.
To update your account details, log in to the client portal, go to the "Account Settings" section, and make the necessary changes. Contact support if you need further assistance.
Bitrage Markets is a Dubai-based company, providing trading services globally.
Yes, we adhere to strict regulatory standards to ensure a secure trading environment for our clients.
We offer forex, commodities, indices, cryptocurrencies, and other trading instruments on the MetaTrader 5 (MT5) platform.
You can contact our customer support team 24/7 via live chat, email, or phone. Visit our "Contact Us" page for detailed information.
We provide webinars, trading guides, market analysis, and video tutorials designed to help traders of all levels.
Yes, all educational materials are free for registered clients. Visit the "Education" section in the client portal to access them.
Yes, we conduct regular live trading sessions and market analysis webinars to keep our traders informed and up-to-date.
Yes, we offer personalized training sessions for premium account holders. Contact our support team for more details on how to schedule a session.
We offer a variety of forex pairs, including majors, minors, and exotics. A full list is available on our trading platform.
Forex trading is available 24 hours a day, five days a week, from Monday to Friday, across major global markets.
The minimum deposit varies depending on the account type. Check the "Accounts" section for more details on deposit requirements.
Yes, we offer flexible leverage options depending on the account type and the instruments traded. Please refer to our "Trading Conditions" page for specific leverage detail.
We support MetaTrader 5 (MT5), a versatile and advanced trading platform equipped with a range of tools, analytics, and automated trading options suitable for both beginners and experienced traders.
Yes, MT5 supports automated trading through Expert Advisors (EAs). You can create, test, and deploy your trading strategies or use pre-built EAs from the MetaTrader Market.
Yes, we provide real-time market analysis, including economic calendars, news updates, and technical analysis tools to help you make informed trading decisions.
Our platform supports multiple order types, including market orders, pending orders (limit, stop), stop-loss, and take-profit orders, giving you the flexibility to implement various trading strategies.
Log in to your client portal, navigate to the "Withdrawals" section, select your preferred payment method, and follow the on-screen instructions to complete the process.
We offer multiple withdrawal methods, including bank transfers, credit/debit cards, and e-wallets. The availability of methods may vary depending on your region.
Withdrawal fees vary depending on the payment method selected. Please check the "Fees and Charges" section on our website for specific details.
Withdrawal processing times depend on the selected payment method. Bank transfers typically take 3-5 business days, while e-wallet withdrawals may be processed within 24 hours.